Shortlistr
Recruitment agency workspace
Shortlistr for Recruitment Agencies

Prove you’re better.

Your reputation is built one candidate experience at a time.

Measure the experience your team creates. See what is driving it. Benchmark performance. Give recruiters the insight to improve.

The Commercial Tension

Every agency says they deliver a great candidate experience.

How do you prove it?

Recruitment agencies compete on relationships, expertise, service and reputation. But much of that value remains difficult to demonstrate objectively.

57%

of Australian workers would lose interest in a role after 10 business days without a response.

, Robert Half, 2024

Every candidate interaction says something about your agency. Shortlistr gives you the evidence to understand what they’re experiencing, improve it and prove the quality your team delivers.

Candidate Experience Index

Your reputation is already being shaped.

Now you can measure it.

A 0–100 score built from candidates’ stage-by-stage reviews of your consultants and process, with the five dimensions behind it and a confidence level based on review volume.

Candidate Champion
High confidence - 146 candidate reviews
Five experience dimensions
Communication
9.1
Process clarity
8.8
Human experience
9.2
Fair process
8.4
Candidate effort
7.6
Candidate experience across hiring stages
9 stages with data±27 pts variance
85+70–8455–6940–54<40
0
50
100
90
99
78
99
93
47
100
51
20
Initial Screen
1 review
Round 1
2 reviews
Round 2
2 reviews
Round 3
1 review
Assessment
1 review
Final Round
1 review
Hired
1 review
Withdrew
1 review
Ghosted
1 review
Hiring Intelligence

A score tells you where you stand.

The intelligence tells you why.

Break your score down by team, recruiter and stage, so you can see which consultants and moments are shaping the experience, and coach to it.

Agency→Team→Recruiter
Recruiter Performance
Alex Morgan
Alex Morgan
Senior Recruitment Consultant
64 reviews
Communication
9.4
Process clarity
9.0
Human experience
9.6
Fair process
8.8
Candidate effort
8.4
Team Performance
Technology Team
8 recruiters · 312 reviews
Silent Rejection Score
3%
2 of 64 candidate journeys ended without an outcome
Stage / Client Analysis
Strong signal

Alex Morgan consistently creates the strongest candidate experiences on the team.

Area to explore

Candidate effort scores dip at the offer stage - worth investigating process complexity.

Intelligence, not surveillance.

Recruiter Performance helps you identify your best recruiters and practices - recognise where people are creating strong experiences, coach where support is needed, and find what is worth replicating across the team.

AI Insights

Know what deserves attention.

AI Insights surface patterns in candidate feedback and point to areas worth a closer look. They never invent causes or make claims the evidence doesn’t support.

Why it matters

Candidates report less consistent communication after later-stage interviews - particularly at the client interview and offer stages.

What to explore

Review candidate update expectations with consultants handling final-stage processes.

Evidence

Based on 312 candidate reviews across 8 recruiters over 6 months.

Benchmark

Communication is 8 points below comparable agencies in your specialisation.

Shortlistr surfaces patterns from candidate feedback - it does not imply causation or generate automated recommendations beyond what the evidence supports.

Agency Profile

Don’t tell clients you’re better.

Show them.

Your public profile shows clients your CEI, Silent Rejection Rate and candidate reviews alongside your specialisations, so they can check your quality for themselves.

Agency Profile
Northbridge Talent
Northbridge TalentAgency Verified
Sydney, AU · 11-50 · Technology
Website LinkedIn
Follow Submit a review
Candidate Experience Index
Candidate Champion
High confidence · 146 candidate reviews
Silent Rejection Rate
2 of 64 tracked candidate journeys ended without closure.
Silent Rejection Risk Score
Behavioural risk signal is being built from current candidate journeys.
146
Reviews
Candidate-verified
84%
Would apply again
Unsuccessful candidates
91%
Feedback Quality
% of candidates who reported receiving detailed, specific feedback
88%
Promise adherence
Expectations met
Shortlistr Directory

Make your reputation

easier to discover.

Employers research recruitment agencies by location, specialisation, service and relevant experience, with independent candidate experience data alongside each result.

FilterSydneyTechnologyPermanent PlacementExecutive Search
Northbridge Talent

Northbridge Talent

Sydney, AU

TechnologyEngineeringPermanent Placement
146 reviews
Apex Recruitment

Apex Recruitment

Melbourne, AU

EngineeringConstructionContract Hire
94 reviews
Meridian Partners

Meridian Partners

Brisbane, AU

HealthcareAllied HealthRetained Search
67 reviews
Crestwood People

Crestwood People

Perth, AU

Finance & AccountingOperationsPermanent Placement
52 reviews
Agency Marketplace

More than a listing.

A reason to shortlist you.

Bring your expertise, people and commercial proposition together with independent candidate experience data, giving employers a richer way to understand who you are and what it might be like to work with you.

What you’re seeing Agency-provided Independent · Candidate-generated
01 · Identity
Northbridge Talent

Northbridge Talent

Claimed

Specialist technology and engineering recruiters. We partner with scaling teams across ANZ to place the people who build and ship.

Sydney HQ · Melbourne · Brisbane

TechnologyEngineeringProduct & Design
02 · Candidate experience
Candidate Champion
High confidence · 146 reviews
Silent Rejection Risk · Low
“

They actually told me what was happening at every stage, even when the role didn’t go ahead. I’ve never had an agency communicate like that.

Technology candidate · Interview stage · Candidate-generated feedback

03 · Services & commercials
Permanent Placement
8–15%

of base salary

90-day replacement guarantee
Executive Search
Fixed project fee

retained, milestone-based

6-month replacement guarantee
Employers reveal commercials, agencies see engagement.
04 · Meet the team
Meet the people behind the agency

Put the recruiters employers may work with alongside the reputation they help create.

SC
Sarah Chen
Director, Technology
Sydney · Software Engineering
JO
James Okafor
Principal Consultant
Melbourne · Data & AI
PR
Priya Rao
Senior Recruiter
Brisbane · Product & Design

Contact indicators are controlled by the agency per recruiter.

05 · Awards & recognition
Marketplace enhancement, not yet in production
Industry Excellence Award
Recruitment industry body · Best Specialist AgencyFinalist · 2025
Annual Recruitment Awards
Recruitment awards program · Best Specialist AgencyWinner · 2025
Workplace Certification
Employer certification · CertifiedCertified · 2026

Awards are agency-provided and clearly labelled, never shown as Shortlistr-verified.

06 · Terms documents
Sample Terms: Standard Terms of Business
PII-redactedWatermarked
And when an employer looks closer…
Employer viewed your commercials

Someone from an employer company viewed your terms & rate range.

New Marketplace message

A new message from an employer in your Marketplace inbox.

See when employers engage with your Marketplace presence and continue the conversation through Shortlistr.

Independent by design.

If agencies are paying Shortlistr, how can the score be independent? Because CEI is built from candidate-generated data - and agencies cannot influence it.

Candidatescreate the experience data
Shortlistrmeasures and interprets it
Agenciesuse the intelligence - but cannot buy the score
Agencies cannot purchase a better CEI
Agencies cannot edit candidate scores
Subscription tier does not determine CEI
Candidate feedback is moderated according to Shortlistr standards
Confidence reflects the underlying evidence according to the actual methodology
Agencies retain an appropriate right of reply
Candidate Experience Index (CEI)

How the CEI works.

An independent score for the experience your consultants create, built from candidates’ stage-by-stage reviews.

Candidate Experience Index
Northwind · sample employer
72 out of 100: Strong Signal. Strong early stages, weaker communication after the final round.
Moderate confidence · based on review volume
Score bands
Candidate Champion
85–100
Strong Signal
70–84
Mixed Experience
55–69
Friction Point
40–54
Trust Breakdown
0–39
What it measures
Five dimensions, scored by candidates at every stage.
Communication
Timely, proactive updates. Nobody left wondering where they stand.
Process clarity
A clear structure, with each stage and timeline explained up front.
Human experience
Treated with respect, as a person rather than a transaction.
Fair process
Assessed fairly and on merit, with an equal shot for everyone.
Candidate effort
Time and effort asked of candidates is reasonable and respected.
Reviewed at every stage
Candidates review each stage they reach, from application to offer, not one overall rating at the end.
One score from 0 to 100
Reviews roll up into a single score, with the stage and dimension breakdown behind it.
Confidence always shown
A score only appears once enough reviews are in, and shows how confident it is based on review volume.
Compared with peers
Scores are benchmarked against similar organisations by industry and size.
Independent
Calculated the same way for everyone. Nobody can buy, edit or opt out of a score, and every organisation has a right of reply.
Launching November

What you get in November.

Every feature in the Shortlistr V1 build is available from launch day. Scores appear on your profile as soon as enough candidate reviews are in.

Join the waitlist
  • Agency Hub
  • Candidate Experience Index
  • Stage-by-stage candidate reviews
  • Silent Rejection Rate and Risk Score
  • Recruiter and team insights
  • Agency profile with right of reply
  • Client partnerships and Agency Marketplace listing
MeasureCandidate experience.
UnderstandWhat is driving it.
ImproveWhat deserves attention.
ProveThe quality you deliver.
GrowThe reputation you have earned.

Measure. Understand. Improve. Prove. Grow.

Build a reputation backed by the candidates who experience your service, and give your team the intelligence to keep making it better.

In the labLab Cohort 01 · 4 places · Closes 23 Oct
Test Shortlistr with your real candidates before anyone else.

We're selecting 2 employers and 2 agencies for a five-week pre-launch program, about an hour a week. Receive Pro-level access for free during the Lab plus 6 months after launch. Now taking applications from employers and agencies.

Apply for Cohort 01

* The data used in metrics, scores and graphs shown throughout the Shortlistr preview is demo data. Organisations named in examples, such as Northwind, are fictional.

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